What is Model-Furniture.com?
Model-Furniture.com was established in 1987 as a
consulting interior design studio, furnishing Arizona builders exclusive model
and spec homes. Soon, people were asking where and how they could buy
the furniture seen in these exclusive homes. As you will see, as you
browse through our web site, we have a vast variety of furniture styles and we
specialize in the unique!
Model-Furniture.com has grown to have one of the largest
assortment of furniture lines in the Southwest. Our lines include
manufacturers of contemporary, Italian, marble, faux stone, Southwest, rustic,
Mexican rustic, Santa Fe, ranch, lodgepole, and traditional. You will
also find some of the most unusual decorator accessories and wall art
Model-Furniture.com has been featured on TV channel 3's
"Good Evening Arizona", showing it's selection of furniture returned
from model homes. As you visit our site, you will see from time to time,
some tremendous specials on furniture that was displayed in model homes and
then returned for resale. These items will be featured as a
one-of-a-kind item and will be sold on a "First-Come" basis.
The savings on model return furniture is usually 60% to 70% off the suggested
manufacturer's retail price!! Sign up as a Preferred Customer and you
will receive first notice and option to purchase before items are offered on
Model-Furniture.com has a retail store in the heart of
Mesa, Arizona. Mesa is contiguous with Phoenix and other major Arizona
cities. Our retail site is located at 1833 West Main Street, Suite 132
in Mesa, Arizona 85201. Our local telephone number is
(480)242-3199. If you're in the area, drop by and say "Hello"!
"Send me a catalog." Sorry, no catalog
available. Due to the vast and ever-changing number of furniture items,
it would be virtually impossible to provide an up-to-date catalog for
continuous mailing. If there is a specific item you are seeking and
cannot find it on our site, please feel free to call us at our toll-free
number of (888)884-6811 and we will do our best to find it.
What kind of savings can you offer me?
Model-Furniture.com can save each and every customer
upwards of 50% off the manufacturer's suggested retail prices. This is
possible because of the high volume of orders and additional discounts from
manufacturers for volume purchasing. In addition, whenever possible we
forward your order direct from the supplier or manufacturer, thus eliminating
incoming freight, processing, and inventory of merchandise.
What kind of guarantee do you have?
Our goal is to achieve complete customer satisfaction
with each and every purchase you make with Model-Furniture.com. If for
any reason you are not pleased with your purchase of any of our accessories
(not including lamps), art, metal art, pottery, or wall art, simply return the item(s)
with freight, shipping charges or postage pre-paid. We will be pleased
to immediately issue an on-line credit toward any other merchandise we
offer. Please note, many accessory items and art are hand-crafted and
may vary in size and color from one item to another. IMPORTANT
NOTICE: Model-Furniture.com will not accept any returned merchandise
without prior authorization. Please contact us for a Return
Authorization Number. Any returned item(s) must be packed in it's
original carton or package and must be received free of defects or damage, to
receive a full on-line credit.
How do I order?
Just follow the simple steps to place your orders.
Model-Furniture.com will forward an e-mail confirming your order. Your
confirmation should be carefully reviewed for accuracy. If corrections
are required, please call our toll-free number at 1-888-884-6811 fax us at
1-480-946-2383, or e-mail us at firstname.lastname@example.org.
Please provide us with the order number on your confirmation. Our hours
are Monday thru Friday, 10:00 am to 5:00 pm Arizona time.
Order(s) will be processed and merchandise will be ordered
immediately upon receipt of your order. In the event your
order cannot be processed, due to availability or manufacturer's changes, we
will notify you immediately. Model-Furniture.com cannot be responsible
for availability of items or website errors.
What type of purchase options do I have?
Model-Furniture.com customers may use Visa, Mastercard,
Discover, and American Express. Personal checks are also accepted but
must clear your bank before your order is processed for shipments.
Certified checks are also accepted and will not delay processing of your
order(s). Please mail checks to:
Model Furniture Centre
Attn: Order Department
1833 W. Main St., Suite 132
Mesa, AZ 85201
Orders require full payment at the
time you place your order.
How does delivery work?
All art and accessory items (excluding mirrors) that
are UPS-able are shipped for FREE within the contiguous 48 states. The
$99.00 special applies to all other items shipped to most locations within
the contiguous 48 states, as described below. For details or a quote, email us
The $99.00 delivery special, as described on our home
page is on a per item basis. EXAMPLE: A dining set (table with 4 to 6 chairs)
is considered one item and will be shipped for $99.00. An additional
order for barstools, etc., would be considered as a second delivery, also at
$99.00. For sofas and loveseats, since they cannot be packed together, each item
is considered a separate shipment, at $99.00 each. In general, any orders that
cannot be shipped on the same truck with the same Bill of Lading (BOL) at the
same time will be considered separate deliveries, at $99.00 each. This may
occur when the manufacturer(s) have "backordered" a particular item that you
Model-Furniture.com reserves the right to adjust the $99.00
shipping "special" to cover any freight adjustments model-furniture.com
incurs from the shipment of your order. Freight adjusted totals are known as
"accessorials." Accessorials may occur when the carrier re-weighs
and adjusts the weight of the shipment; if a lift-gate or other
delivery-related service is required and/or requested by the customer to
complete the delivery; if an "inter-line" (2nd party carrier) is
required to deliver to the customer's requested location; or any special
requests the customer demands from the carrier to complete the delivery.
Model-Furniture will charge the customer's credit card for any actual
accessorial charges and provide proof of such charges via the carrier(s) final
invoice, a copy of which will be forwarded for your records.
Deliveries to remote locations, such as mountain areas,
off-mainland areas (islands), and rural areas, where the shipper must
"interline" with another carrier to have it arrive at your residence or
business, will be charged to you at the actual freight cost. This also
applies to deliveries outside of the 48 contiguous states.
Case goods, dining sets, upholstery, and leather orders
are shipped via the "Best Way" method for the lowest possible cost.
Upon notification from the manufacturer, Model-Furniture.com
will immediately notify you of the "Ship-Date" and provide you with
the information needed to track your order. In some cases, your order
will be transferred to a local carrier in your area. They will notify
you of the day and time of delivery to your door.
If for some reason your merchandise is received damaged,
here is what to do:
- Visible Damage: 1. Have the delivery service note on the
freight bill the nature and extent of the damage. 2. Notify the
freight company office to inspect the merchandise. 3. If an item is
damaged DO NOT return or refuse the entire shipment. Model-Furniture.com
can replace the damaged item(s), or a local furniture repair/refinishing
business can quickly remedy the problem locally. Return of an entire
shipment will result in a 40% restocking charge.
- Concealed Damage: 1. If damage is noticed when your
merchandise is unpackaged, notify the freight company's office immediately
and ask for inspection. 2. DO NOT destroy any packing materials
until your shipment is inspected and your claim is settled.
- Shortages: 1. Check the number of cartons delivered on
your receipt. All shortages must be reported within 10 days after
receipt of your shipment. 2. If quantities do not tally, have the
driver note any shortage.
- Important Shipping Information: FREIGHT LINES - All
claims for loss or damage should be filed immediately with the
transportation company making delivery to your door. For UPS, in
case of loss, contact the UPS office and ask for a consignee inspection.
Can I upgrade my warranty?
Each manufacturer has it's stipulated warranties as
described with each major furniture item on our site. In general, these
warranties are as follows:
1) Lifetime frame/springs on
upholstery or leather goods.
2) One to ten years on workmanship
3) One year on upholstered items.
4) Five years on leather cushions
and their materials.
For all upholstered furniture, you have the option to
extend certain original manufacturer's warranties. The Pro-Seal fabric
warranty program provides the original purchaser up to five years of
protection against any household spills, except dyes, acids, bleaches,
corrosions, or any body fluids. This service provides you with complete,
professional in-home cleaning of the soiled area(s) and re-treatment as many
times as the professional merits at no cost to you. If the authorized
professional cleaner is unable to remove the stain, Pro-Seal will either
replace or recover the stained area of the fabric. The five year fabric
warranty is your insurance program to protect your valuable investment.
Only $249 for both the sofa and loveseat; or sectional. Chair and
ottoman also included.
And general provisions...
Factory delivery dates are approximate. Model-Furniture.com
has provided delivery dates with the description of each item and in most
cases will be faster than anticipated. However, Model-Furniture.com
cannot be held responsible for delays caused by strikes, fires, floods, riots,
or any act of God or any other circumstance beyond our control.
Cancellations, as a result of delivery delays, if any, are at the sole
discretion of Model-Furniture.com. No cancellations will be accepted on
CUSTOM ORDERS; including upholstery, woods, leather, lamps, art, or any other
custom item. Custom orders are designated by customer's selection of
fabric, color, stain, size or change to any item displayed on Seller's floor
as stock merchandise. If an order is cancelled by the customer after it
has been processed, they will be charged a 15% processing fee, and the merchandise
subject to a 40% restocking fee unless otherwise noted when issuing a return
authorization number. Model-Furniture.com manufacturers
have specified certain warranties which are extended to the original purchaser
and are at the sole discretion of the original manufacturer's printed warranty
policy. Model-Furniture.com will not accept any returns without its
prior consent and issuance of a Return Authorization Number.