What is Model-Furniture.com? How does delivery work? What kind of savings can you offer me? Can I upgrade my warranty? What kind of guarantee do you have? ...and general provisions. How do I order? What type of purchase options do I have? What is Model-Furniture.com?     Model-Furniture.com was established in 1987 as a consulting interior design studio, furnishing Arizona builders exclusive model and spec homes.  Soon, people were asking where and how they could buy the furniture seen in these exclusive homes.  As you will see, as you browse through our web site, we have a vast variety of furniture styles and we specialize in the unique!     Model-Furniture.com has grown to have one of the largest assortment of furniture lines in the Southwest.  Our lines include manufacturers of contemporary, Italian, marble, faux stone, Southwest, rustic, Mexican rustic, Santa Fe, ranch, lodgepole, and traditional.  You will also find some of the most unusual decorator accessories and wall art anywhere!!     Model-Furniture.com has been featured on TV channel 3's "Good Evening Arizona", showing it's selection of furniture returned from model homes.  As you visit our site, you will see from time to time, some tremendous specials on furniture that was displayed in model homes and then returned for resale.  These items will be featured as a one-of-a-kind item and will be sold on a "First-Come" basis.  The savings on model return furniture is usually 60% to 70% off the suggested manufacturer's retail price!!  Sign up as a Preferred Customer and you will receive first notice and option to purchase before items are offered on our site.     Model-Furniture.com has a retail store in the heart of Mesa, Arizona.  Mesa is contiguous with Phoenix and other major Arizona cities.  Our retail site is located at 1833 West Main Street, Suite 132 in Mesa, Arizona 85201.  Our local telephone number is (480)242-3199.  If you're in the area, drop by and say "Hello"!     "Send me a catalog."  Sorry, no catalog available.  Due to the vast and ever-changing number of furniture items, it would be virtually impossible to provide an up-to-date catalog for continuous mailing.  If there is a specific item you are seeking and cannot find it on our site, please feel free to call us at our toll-free number of (888)884-6811 and we will do our best to find it. Back to Top What kind of savings can you offer me?     Model-Furniture.com can save each and every customer upwards of 50% off the manufacturer's suggested retail prices.  This is possible because of the high volume of orders and additional discounts from manufacturers for volume purchasing.  In addition, whenever possible we forward your order direct from the supplier or manufacturer, thus eliminating incoming freight, processing, and inventory of merchandise. Back to Top What kind of guarantee do you have?     Our goal is to achieve complete customer satisfaction with each and every purchase you make with Model-Furniture.com.  If for any reason you are not pleased with your purchase of any of our accessories (not including lamps), art, metal art, pottery, or wall art, simply return the item(s) with freight, shipping charges or postage pre-paid.  We will be pleased to immediately issue an on-line credit toward any other merchandise we offer.  Please note, many accessory items and art are hand-crafted and may vary in size and color from one item to another.  IMPORTANT NOTICE:  Model-Furniture.com will not accept any returned merchandise without prior authorization.  Please contact us for a Return Authorization Number.  Any returned item(s) must be packed in it's original carton or package and must be received free of defects or damage, to receive a full on-line credit. Back to Top How do I order?     Just follow the simple steps to place your orders.  Model-Furniture.com will forward an e-mail confirming your order.  Your confirmation should be carefully reviewed for accuracy.  If corrections are required, please call our toll-free number at 1-888-884-6811 fax us at 1-480-946-2383, or e-mail us at sales@model-furniture.com.  Please provide us with the order number on your confirmation.  Our hours are Monday thru Friday, 10:00 am to 5:00 pm Arizona time.     Order(s) will be processed and merchandise will be ordered immediately upon receipt of your order.  In the event your order cannot be processed, due to availability or manufacturer's changes, we will notify you immediately.  Model-Furniture.com cannot be responsible for availability of items or website errors.          Back to Top What type of purchase options do I have?     Model-Furniture.com customers may use Visa, Mastercard, Discover, and American Express.  Personal checks are also accepted but must clear your bank before your order is processed for shipments.  Certified checks are also accepted and will not delay processing of your order(s).  Please mail checks to:                                 Model Furniture Centre                                 Attn: Order Department                                 1833 W. Main St., Suite 132                                 Mesa, AZ  85201     Orders require full payment at the time you place your order. Back to Top How does delivery work?     All art and accessory items (excluding mirrors) that are UPS-able are shipped for FREE within the contiguous 48 states.  The $99.00 special applies to all other items shipped to most locations within the contiguous 48 states, as described below. For details or a quote, email us at sales@model-furniture.com.     The $99.00 delivery special, as described on our home page is on a per item basis.  EXAMPLE: A dining set (table with 4 to 6 chairs) is considered one item and will be shipped for $99.00.  An additional order for barstools, etc., would be considered as a second delivery, also at $99.00.  For sofas and loveseats, since they cannot be packed together, each item is considered a separate shipment, at $99.00 each.  In general, any orders that cannot be shipped on the same truck with the same Bill of Lading (BOL) at the same time will be considered separate deliveries, at $99.00 each.  This may occur when the manufacturer(s) have "backordered" a particular item that you have ordered.     Model-Furniture.com reserves the right to adjust the $99.00 shipping "special" to cover any freight adjustments model-furniture.com incurs from the shipment of your order. Freight adjusted totals are known as "accessorials." Accessorials may occur when the carrier re-weighs and adjusts the weight of the shipment; if a lift-gate or other delivery-related service is required and/or requested by the customer to complete the delivery; if an "inter-line" (2nd party carrier) is required to deliver to the customer's requested location;  or any special requests the customer demands from the carrier to complete the delivery. Model-Furniture will charge the customer's credit card for any actual accessorial charges and provide proof of such charges via the carrier(s) final invoice, a copy of which will be forwarded for your records.     Deliveries to remote locations, such as mountain areas, off-mainland areas (islands), and rural areas, where the shipper must "interline" with another carrier to have it arrive at your residence or business, will be charged to you at the actual freight cost.  This also applies to deliveries outside of the 48 contiguous states.     Case goods, dining sets, upholstery, and leather orders are shipped via the "Best Way" method for the lowest possible cost.     Upon notification from the manufacturer, Model-Furniture.com will immediately notify you of the "Ship-Date" and provide you with the information needed to track your order. In some cases, your order will be transferred to a local carrier in your area.  They will notify you of the day and time of delivery to your door.     If for some reason your merchandise is received damaged, here is what to do: Visible Damage:  1. Have the delivery service note on the freight bill the nature and extent of the damage.  2. Notify the freight company office to inspect the merchandise. 3. If an item is damaged DO NOT return or refuse the entire shipment. Model-Furniture.com can replace the damaged item(s), or a local furniture repair/refinishing business can quickly remedy the problem locally. Return of an entire shipment will result in a 40% restocking charge. Concealed Damage:  1. If damage is noticed when your merchandise is unpackaged, notify the freight company's office immediately and ask for inspection.  2. DO NOT destroy any packing materials until your shipment is inspected and your claim is settled. Shortages:  1. Check the number of cartons delivered on your receipt.  All shortages must be reported within 10 days after receipt of your shipment.  2. If quantities do not tally, have the driver note any shortage. Important Shipping Information:  FREIGHT LINES - All claims for loss or damage should be filed immediately with the transportation company making delivery to your door.  For UPS, in case of loss, contact the UPS office and ask for a consignee inspection. Back to Top Can I upgrade my warranty?     Each manufacturer has it's stipulated warranties as described with each major furniture item on our site.  In general, these warranties are as follows:         1) Lifetime frame/springs on upholstery or leather goods.         2) One to ten years on workmanship and materials.         3) One year on upholstered items.         4) Five years on leather cushions and their materials.     For all upholstered furniture, you have the option to extend certain original manufacturer's warranties.  The Pro-Seal fabric warranty program provides the original purchaser up to five years of protection against any household spills, except dyes, acids, bleaches, corrosions, or any body fluids.  This service provides you with complete, professional in-home cleaning of the soiled area(s) and re-treatment as many times as the professional merits at no cost to you.  If the authorized professional cleaner is unable to remove the stain, Pro-Seal will either replace or recover the stained area of the fabric.  The five year fabric warranty is your insurance program to protect your valuable investment.  Only $249 for both the sofa and loveseat; or sectional.  Chair and ottoman also included. Back to Top And general provisions...     Factory delivery dates are approximate.  Model-Furniture.com has provided delivery dates with the description of each item and in most cases will be faster than anticipated.  However, Model-Furniture.com cannot be held responsible for delays caused by strikes, fires, floods, riots, or any act of God or any other circumstance beyond our control.  Cancellations, as a result of delivery delays, if any, are at the sole discretion of Model-Furniture.com.  No cancellations will be accepted on CUSTOM ORDERS; including upholstery, woods, leather, lamps, art, or any other custom item.  Custom orders are designated by customer's selection of fabric, color, stain, size or change to any item displayed on Seller's floor as stock merchandise.  If an order is cancelled by the customer after it has been processed, they will be charged a 15% processing fee, and the merchandise will be subject to a 40% restocking fee unless otherwise noted when issuing a return authorization number.  Model-Furniture.com manufacturers have specified certain warranties which are extended to the original purchaser and are at the sole discretion of the original manufacturer's printed warranty policy.  Model-Furniture.com will not accept any returns without its prior consent and issuance of a Return Authorization Number. 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