How do I order? How does delivery work?     How do I order?     Just follow the simple steps to place your orders.  Model-Furniture.com will forward an e-mail confirming your order.  Your confirmation should be carefully reviewed for accuracy.  If corrections are required, please call our toll-free number at 1-888-884-6811 fax us at 1-480-946-2383, or e-mail us at sales@model-furniture.com.  Please provide us with the order number on your confirmation.  Our hours are Monday thru Friday, 10:00 am to 5:00 pm Arizona time.     Order(s) will be processed and merchandise will be ordered immediately upon receipt of your order.  In the event your order cannot be processed, due to availability or manufacturer's changes, we will notify you immediately.  Model-Furniture.com cannot be responsible for availability of items or website errors.       Back to Top How does delivery work?     All art and accessory items (excluding mirrors) that are UPS-able are shipped for FREE within the contiguous 48 states.  The $99.00 special applies to all other items shipped to most locations within the contiguous 48 states, as described below. For details or a quote, email us at sales@model-furniture.com.     The $99.00 delivery special, as described on our home page is on a per item basis.  EXAMPLE: A dining set (table with 4 to 6 chairs) is considered one item and will be shipped for $99.00.  An additional order for barstools, etc., would be considered as a second delivery, also at $99.00.  For sofas and loveseats, since they cannot be packed together, each item is considered a separate shipment, at $99.00 each.  In general, any orders that cannot be shipped on the same truck with the same Bill of Lading (BOL) at the same time will be considered separate deliveries, at $99.00 each.  This may occur when the manufacturer(s) have "backordered" a particular item that you have ordered.     Model-Furniture.com reserves the right to adjust the $99.00 shipping "special" to cover any freight adjustments model-furniture.com incurs from the shipment of your order. Freight adjusted totals are known as "accessorials." Accessorials may occur when the carrier re-weighs and adjusts the weight of the shipment; if a lift-gate or other delivery-related service is required and/or requested by the customer to complete the delivery; if an "inter-line" (2nd party carrier) is required to deliver to the customer's requested location;  or any special requests the customer demands from the carrier to complete the delivery. Model-Furniture will charge the customer's credit card for any actual accessorial charges and provide proof of such charges via the carrier(s) final invoice, a copy of which will be forwarded for your records.     Deliveries to remote locations, such as mountain areas, off-mainland areas (islands), and rural areas, where the shipper must "interline" with another carrier to have it arrive at your residence or business, will be charged to you at the actual freight cost.  This also applies to deliveries outside of the 48 contiguous states.     Case goods, dining sets, upholstery, and leather orders are shipped via the "Best Way" method for the lowest possible cost.     Upon notification from the manufacturer, Model-Furniture.com will immediately notify you of the "Ship-Date" and provide you with the information needed to track your order. In some cases, your order will be transferred to a local carrier in your area.  They will notify you of the day and time of delivery to your door.     If for some reason your merchandise is received damaged, here is what to do: Visible Damage:  1. Have the delivery service note on the freight bill the nature and extent of the damage.  2. Notify the freight company office to inspect the merchandise. 3. If an item is damaged DO NOT return or refuse the entire shipment. Model-Furniture.com can replace the damaged item(s), or a local furniture repair/refinishing business can quickly remedy the problem locally. Return of an entire shipment will result in a 40% restocking charge. Concealed Damage:  1. If damage is noticed when your merchandise is unpackaged, notify the freight company's office immediately and ask for inspection.  2. DO NOT destroy any packing materials until your shipment is inspected and your claim is settled. Shortages:  1. Check the number of cartons delivered on your receipt.  All shortages must be reported within 10 days after receipt of your shipment.  2. If quantities do not tally, have the driver note any shortage. Important Shipping Information:  FREIGHT LINES - All claims for loss or damage should be filed immediately with the transportation company making delivery to your door.  For UPS, in case of loss, contact the UPS office and ask for a consignee inspection. Back to Top